1. Who We Are

Coconnecta Ltd provides broadband, voice, network, and IT services to residential and business customers across the UK.

• 📧 Contact: info@coconnecta.co.uk

   

• Registered Office:

   

• Company Number:

   

2. Information We Collect

We may collect the following types of data:

• Contact details (name, email, phone number, address).

   

• Account information (login credentials, billing details, support history).

   

• Service usage data (broadband performance, call records, IP addresses).

   

• Cookies & tracking (see our [Cookie Policy →]).

   

3. How We Use Your Information

• To deliver services you’ve ordered.

   

• To process billing and payments.

   

• To provide customer support.

   

• To send updates about your account or service.

   

• To meet legal and regulatory requirements (Ofcom, data protection law).

   

We never sell your data to third parties.

4. Sharing Information

We may share information with:

• Suppliers & partners (e.g. Openreach, telecoms carriers) to deliver your service.

   

• Regulators (e.g. Ofcom, ICO) if legally required.

   

• Payment processors to manage billing.

   

5. Your Rights

Under UK GDPR you have the right to:

• Access the data we hold about you.

   

• Correct inaccurate data.

   

• Request erasure (where applicable).

   

• Restrict or object to processing.

   

• Request data portability.

   

To exercise your rights, email privacy@coconnecta.co.uk.

6. Data Retention

We keep your personal data only as long as necessary for service delivery, legal obligations, or dispute resolution.

7. Security

We apply technical and organisational measures (encryption, firewalls, restricted access) to protect your personal data.

8. Complaints

If you’re unhappy with how we handle your data, please contact us at complaints@coconnecta.co.uk. You can also escalate to the Information Commissioner’s Office (ICO) at www.ico.org.uk.