Legal
Legal
On this page you’ll find links to the Terms and Conditions of our products and services, along with our website policies.
It’s important to review these documents so you fully understand the terms you’ll be entering into with us.
Your contract with Coconnecta Ltd is made up of:
- The applicable Terms and Conditions (Business or Residential)
- The charges and facilities agreed in your order or price list.
Partners and resellers will be subject to a Partner or Reseller Agreement, to be issued at the time of onboarding.
Terms & Conditions
Website Terms of Use
By accessing this website, you agree to follow our Terms of Use and comply with all guidelines.
Business Terms & Conditions
These Business Terms & Conditions outline your rights, responsibilities, and obligations when engaging with our services.
Residential Terms & Conditions
These Residential Terms & Conditions define the rules, responsibilities, and service agreements for our residential customers.
Policies
Privacy Policy
Our Privacy Policy explains how we collect, use, and protect your personal information with full transparency.
Cookie Policy
Our Cookie Policy explains how we use cookies to enhance your browsing experience and personalize content.
Regulatory & Compliance
Ofcom General Conditions
Ofcom General Conditions outline the rules and regulatory requirements that govern our communication services and operations.
Broadband Code of Practice
Our Broadband Code of Practice ensures fair, transparent, and reliable broadband services with clear customer support and protection.
Traffic Management Policy
Our Traffic Management Policy explains how we manage network traffic to maintain speed, reliability, and fair access for all users.
Additional Information
Price Lists
Our Price Lists provide clear and transparent details of all services, plans, and charges with no hidden fees.
Third Party Processor List
Our Third Party Processor List outlines the trusted partners who securely handle and process data to support our services.
