Support
Support
At Coconnecta, we’re here to keep you connected. Our support centre provides everything you need to get help quickly — from checking service status to finding answers in our FAQs, or contacting the right team.
Help Centre
Find quick answers, step-by-step guides, and support to resolve your queries with ease.
Service Status
Stay updated with real-time service performance, outages, and maintenance to ensure smooth and reliable experiences.
FAQs
Browse frequently asked questions to quickly find solutions, helpful tips, and clear answers to common queries.
Contact Support
Get in touch with our support team for quick assistance, troubleshooting, and personalized solutions to your issues.
Welcome to the Coconnecta Help Centre
Our Help Centre is your first stop for guidance, troubleshooting, and account support.
You’ll find help with:
- Setting up broadband and Wi-Fi
- Managing your VoIP or SIP Trunks
- Troubleshooting VPN, Firewalls, and SD-WAN solutions
- Understanding your invoices and billing
- Upgrading or moving services
A simple, reliable, and affordable solution for unlimited internet access
sales@coconnecta.co.uk
Live Network Updates
Check here for real-time updates on:
- Broadband availability in your area
- Leased Line and Fibre maintenance
- VoIP and inbound call platform status
- Planned maintenance and outage notifications
What’s the difference between Home Broadband, Business Broadband, and Leased Lines?
is cost-effective fibre/copper.
adds reliability, business SLAs, and support.
provide guaranteed speeds up to 10Gb/s with a dedicated connection.
Voice Solutions
Yes, number portability is supported. See
VoIP runs calls via the internet for flexible, scalable telephony. SIP Trunks connect your on-site phone system to the cloud.
Network & Security
Yes, we offer next-gen firewalls, with optional licences for VPN, SD-WAN, and advanced security features. See
Yes, our team can design, deploy, and support SD-WAN tailored to your business.
IT Solutions
Yes — from setup and migration to support
Yes — from desktops to enterprise-grade networking equipment.
Billing
Invoices are available. You’ll also receive monthly email copies.
Direct Debit is preferred, but we can agree alternative methods in writing.
Need to get in touch? Choose the right team below:
- General enquiries: info@coconnecta.co.uk
- Sales: sales@coconnecta.co.uk
- Support: support@coconnecta.co.uk
- Billing: billing@coconnecta.co.uk
- Complaints: complaints@coconnecta.co.uk
